Bright Laundry is committed to carefully accounting for its clients' belongings during each part of the pickup, cleaning and delivery process.
In the event that a client determines to be missing one or more articles of clothing, claims must be made to Bright Laundry by telephone or email within 36 hours of the corresponding delivery. Bright Laundry will have a customer service representative investigate the inquiry immediately and ensure that delivery of located missing items takes place as soon as possible. Unless a list of articles is left in the bag, our count must be accepted as accurate.
Bright Laundry deems itself responsible for losing or damaging a client's belonging(s), the company will provide compensation up to the value of the invoice of the cloths purchased or a maximum of five times the total value of the corresponding order.
Our laundry staff is trained to follow the instructions provided on garment tags affixed to clothing items and any special instructions provided by a client on paper that they include with their order. Bright Laundry does not assume any responsibility for any discoloration, shrinkage or other damage that occurs due to failure of a client to provide special instructions for treatment.
Bright Laundry does not assume any responsibility for items left on and/or in clothing that is submitted for cleaning. While our laundry staff does check for such items, Bright Laundry does not assume responsibility for discoloration, shrinkage or other damage that may ensue due to the failure of a client to remove any non-washable articles from their order.